Terms and conditions
Welcome to www.plectrum.ch, where every pick is crafted with precision and passion. Before you complete your purchase, please take a moment to read through these terms. They're here to ensure a transparent and satisfying experience for both of us.
(For the detailed terms, please keep reading below)
- COVID-19 Impact: Your support means the world, especially now. There may be delays due to the pandemic, but your order will be treated with care and priority.
- Payment Methods: PayPal, Stripe, and for Swiss residents, Twint.
- Crafting Time: Up to 3 weeks before shipping due to demand.
- Shipping: International shipping times vary by location.
- Tracking: You'll receive an email with tracking info once your order is sent.
- Returns/Refunds: Custom-made picks can’t be returned or refunded. Choose wisely with the help of our guide.
- Lost Packages: If lost, I’ll handle the inquiry and replace your order if necessary.
- Customs Fees: May apply and are the buyer’s responsibility.
- Address Accuracy: Ensure your shipping address is correct to avoid delays.
Now, for those who want the nitty-gritty:
Full Terms and Conditions
🌍 COVID-19 Update Your support is incredibly valued, especially in these times. I'm committed to crafting your orders with the utmost care and aim to dispatch them as promptly as possible. However, I ask for your understanding as postal services and customs may experience delays beyond my control.
💳 Accepted Payment Methods Choose PayPal & Stripe for international payments, conveniently at checkout. Swiss residents can opt for Twint – just transfer the total amount (including a CHF 7 shipping fee) to 0799647845 with your item details, and kindly send a payment confirmation to firstname.lastname@example.org.
⏳ Order Fulfillment Time Crafting excellence takes time, particularly with high demand. Please allow up to 3 weeks for the creation of your picks. Once your treasures are dispatched, you'll receive an email with tracking information – give it about 48-78 hours to activate, and then you can follow your order's journey.
✈️ International Shipping
- Europe (including the UK): 10-25 days
- Southern Europe: 15-30 days
- USA: 15-60 days
- Asia & Israel: 60-90 days
- Canada & Ireland: 30-60 days
- South America: 60-90 days
- Oceania: 30-60 days
And for those who like a sprinkle of stardust on their terms:
- Mars: Currently 9 months (No rush deliveries available during solar flares)
- Alpha Centauri System: Only 4.367 light-years away - translation: more patience required than humanly possible.
- The Galactic Center: Roughly 25,000 light-years, so unless you've got a wormhole, expect a bit of a wait.
- Andromeda Galaxy: A mere 2.537 million light-years, but customs clearance might be a nightmare.
Kindly note, these intergalactic destinations are for amusement
📦 Tracking Information Once your parcel has set off, you'll receive an email with tracking details. Can't spot it? A quick look in your spam folder might help. Use the tracking number at:
- Swiss Post for my Swiss clientele.
- 17TRACK for all other global adventurers.
🔄 Returns and Refunds Policy Every pick is custom-made and as unique as its future owner; therefore, all sales are final. There are no refunds or replacements offered, but to ensure your complete satisfaction, I have provided a detailed guide to help you choose the perfect pick.
🔍 Lost Packages:
30-Day Waiting Period: A waiting period of 30 days from the shipment date is required for all international deliveries. This allows time for any delays in customs or postal services.
Investigation Initiation: If a package hasn't arrived within these 30 days, I will start an investigation with the postal services to track its status.
Refund Process: A refund will be issued only if the postal services officially confirm the package as lost. This process involves the postal services refunding me first, after which I will promptly refund you.
Accuracy of Shipping Information: It's the customer's responsibility to provide correct shipping details. I'm not responsible for non-delivery due to incorrect or incomplete addresses.
🛃 Customs Fees Heads up – your country might charge customs fees on arrival. These fees are not within my control and can vary widely.
⏰ Delivery Delays I'm not responsible for delays brought on by external forces, but I'm always available to help resolve any issues.
📍 Shipping Address Double-check that shipping address, please! If an order returns due to inaccuracies, the cost of reshipping is on you.
💲 Additional Information Just a heads-up: Prices can change without notice. Also, some pick sizes don't leave room for logo customization, just so you know.
🚫Please note that I do not offer engraving services. My expertise is dedicated to crafting high-quality handmade plectrums. This focus ensures each piece meets my strict standards for craftsmanship and quality. Thank you for your understanding.