Shipping

COVID-19 UPDATE:

Dear customers, THANK YOU FOR SUPPORTING your favourite artisan during this pandemic!

As usual, I am working very hard and doing my very best to get things moving as fast as possible. Please be aware that postal services and customs are EXTREMELY slow due to this situation. In other words, please be patient!

Which paiement methods do you accept ?

Due to scammers, I can only accept Paypal payments from customers who have a paypal account. Credit cards, Pre-paid credit cards or bank transfers are not eligible for 'Paypal merchant protection'. For credit cards, this is done via STRIPE.

How long will it take to receive my order ?

Due to high demand and therefore a big workload, there is currently a turnaround of 3 weeks from the time you place your order, till I actually start building and sending your order. Once sent, orders typically arrive within 7 to 10 days. However, time delays may occur due to customs processing (which can take up to 6 weeks), week-end or hollydays. Please be patient!

The usual waiting time:

-UK and most of Europe - 10-25 days.
-Spain, Portugal, Italy - 15-30 days.
-USA - 15-60 days.
-Asia, Israel - 15 -30 days.
-Canada, Ireland - 20-60 days.
-Brasil, Argentina - 40-60 days.
-Australia, New Zealand - 30-60 days.

-Antarctica and North Pole - That's a bit extreme!
-Mercury, Mars, Pluton, TRAPPIST-1 d, KOI-1686.01 and LHS 1723 b - No IDEA!

Do you provide tracking information ?

Of course, once your order is sent, you will receive an email from Paypay or Big Cartel which contains your tracking information, make sure to check your spam box in case it ended up in there ! Your package can be tracked down anytime by simply entering the provided tracking number you received into the 'track consignments' section which can be found here : 

For swiss customers: http://post.ch/en/private

For international customers: https://www.17track.net/en

Please be aware that some countries do not update tracking information so the provided information might not keep updating once it arrives in your country.

Which pick do you recommend for me ?

Big brands marketing aside, nobody can reply to your question, we are all different, have different playing techniques and ways of holding a pick. This comes down to personal preferences and experimenting, my plectrums are not bound to a specific music style. I invite you to learn more about my designs ,check out some users reviews and videos available on this website, this will give you a much better idea about what my plectrum work is all about.

Do you ship worldwide ?

I ship worldwide, the picks are sent to you via priority post with a tracking number.

Important:

Due to the nature of the product, I do not accept returns, replace or offer any refund, please make sure of your choice before ordering, you can find a complete guide by visiting this page available in the store menu bar : http://plectrum.ch/watch-me-building-a-pick

Will I have to pay customs fees on my order ?

Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, nobody has control over these fees. If you are not familiar with the customs fees in your country, please make sure to check with your local customs office for more information before ordering. Also, I am NOT able to mark orders as 'GIFTS' for the customers who want to avoid paying these fees, simply because this is an illegal buisness practice which could get me in some severe trouble. Do not support businesses that have no problem sending out something as a gift without a good reason, this is known as 'black market'and is also probably the reason why the Universal Postal Union is changing it's conditions for sending goods abroad.

What about delivery delays ?

It is possible that the delivery of your order could be delayed due to customs processing and various other reasons or simply awaiting clearance at customs. Unfortunately, nobody has any control over delays, once your order has been processed, I am not responsible for delays once it leaves my workshop. Refunds will not be issued on orders that are delayed as this is not of my responsability. If your order does not arrive in a reasonable amount of time (from experience, I would say 1 month once marked as shipped), you should check with your local customs office to see if they are holding the package for payment of fees or any other control reasons. Sometimes customs offices will send a seperate invoice for your customs fees that could arrive several weeks after you received your shipment. Please be familiar with the customs laws in your country before ordering !

This might sound funny if you are a serious customer and I feel sorry to have to write this out, but this happens quite often: It is the buyer's responsability to enter the correct shipping address when ordering. I am not responsible for any delays or returns due to an incorrect shipping address. If the item is returned for this reason, the customer is responsible for paying the return shipping charges. The correct shipping address must also figure in the original paypal transaction or else the transaction will be cancelled.

I am also not responsible for delays in shipping due to mother nature which are out of my control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. Remember, I am just the artisan who went down to his local post office to send your order, I do not control the postal services nor do I control the climate.

Extra information:

All published prices are subject to change without prior notice. The logo colour might also change, this is an extra detail I include for free on some of the plectrum models.

Thank you so much for your support and stopping by, please tell your friends about my work, a review would be very much appreciated in the store 'testimonials page', this could help another player read your experience and help him out on his choice !